Freight is a people business. Meet ours.

Founded Action Express on one rule: the rate we confirm is the rate you pay, and a delivery window is a promise. Seven years on, he still keeps leadership close enough to the freight that a client can reach a decision-maker on the first call.

Runs the money and the machine behind it — rates, billing and the day-to-day operation that keeps loads moving across 48 states and Canada. She guards the promise the quote makes: one clean invoice that matches it, with accessorials explained before they happen.

Owns the carrier network and the standard it's held to: FMCSA authority, insurance matched to the load, safety history on file. No carrier touches your freight until Tom's desk has cleared them.

Heads the dispatch operation that runs 24/7, every day of the year. When a dock closes early or a truck goes down at 3 AM, James's team knows before you do — and calls you first.

Hires and keeps the professionals who staff the desks around the clock. A team that answers at 3 AM only exists because someone built it deliberately — that's Kate's work.